At Wine Festival Shop, we strive to provide excellent customer service and deliver high-quality products. However, if you are not completely satisfied with your purchase, we offer a hassle-free returns policy. Please review the following guidelines for returning your item(s):
1. Return Window:
– You may initiate a return within 30 days from the date of purchase.
– After this period, we will not be able to accept returns.
2. Eligibility:
– To be eligible for a return, the item(s) must be unused and in the same condition as when you received them.
– The item(s) must be in their original packaging, with all tags and labels attached.
3. Return Process:
– To initiate a return, please contact our customer service team at 305-334-0231 or send an email to [email protected].
– Provide your order details, including the order number, item(s) to be returned, and the reason for return.
– Our customer service team will guide you through the return process and provide you with a return authorization.
4. Return Shipping:
– You will be responsible for arranging and covering the return shipping fees.
– We recommend using a trackable shipping method to ensure the safe return of the item(s).
5. Refund:
– Once we receive the returned item(s) and verify their condition, we will initiate a refund.
– The refund will be issued to the original payment method, within 5-7 business days of receiving the return.
Please note that the following items are not eligible for return:
– Gift cards
– Perishable goods
– Personalized or custom-made items
If you have any questions or require further assistance, please do not hesitate to contact us. We are here to help and ensure your satisfaction.
Sincerely,
Rockwell
Owner, Wine Festival Shop